How to write a Customer Service Resume
A successful customer service resume or CV (Curriculum Vitae) will require you to highlight your relevant qualifications and experience. A well-written resume or CV and a professional cover letter, as well as an impressive LinkedIn profilecan make a significant difference in getting an offer. At Albury Resume, we specialize in offering resume and CV writing services along with cover letter writing services and LinkedIn profile optimization to help your profile stand out the others. In this post, we’ll explain how to present the quality of service you provide on your resume or CV, highlight capabilities in customer service on your resume or CV and give tips on what to write about customer service skills.
How to describe the quality of service you provide on an application or resume:
When you describe your customer service experience, focus on specific work duties and responsibilities. Make use of action verbs, such as "assisted," "resolved," or "responded," to describe your work. Include any pertinent indicators, such as satisfaction levels of customers to show your contribution.
How do you present the customer service skills on a CV or resume:
Alongside the description of your experience, it’s also important to include specific skills that relate to customer service, including solving problems and communication. Include any relevant training or certifications for example, a customer service course or certification from a specific customer support software.
What should I write about when it comes to customer skills in service?
When writing about customer service skills, focus on the most vital and pertinent skills to the position you’re applying to. For example, if the job demands a lot phone calls, then highlight your knowledge and skills in customer service via phone.
What do I do to write my experiences with my customers:
When writing about your customer service experience, use specific examples and measure your achievements. For instance, instead telling the reader that you "Helped customers with questions," say "Assisted an average daily 50 customers with their questions, which resulted in a 90% percentage of satisfaction."
Following these steps that you will be able to craft a customer service resume or your CV and cover letters and LinkedIn profile that showcases your skills and experience which make you a desirable potential candidate for roles in customer service. Be sure that you proofread and edit your resume or letters of cover prior to sending it out and think about soliciting help from an expert at Albury Resume if you need assistance.
