How To Write a Customer Service Resume
A successful customer service Resume or CV (Curriculum Vitae) will require you to highlight your relevant expertise and experiences. A well-written resume or CV and a professional cover letter, in addition to an impressive LinkedIn profile, can make huge difference when it comes to getting an interview. We at Albury Resume, we specialize in offering CV and resume writing services, cover letter writing and LinkedIn profile optimization services to help to stand apart from the competitors. In this article, we’ll discuss how to write about the quality of service you provide on your resume or CV, show the skills of customer service on a CV or resume, and provide tips for writing about customer service abilities.
How do you describe the quality of service you provide on a resume or CV?
When you describe your customer service experience, you should focus on specific jobs and duties. Use action verbs, such as "assisted," "resolved," or "responded," to describe your tasks. Include any pertinent metrics, such a the percentage of satisfaction with your customers, to demonstrate the impact you have made.
How to show the customer service skills on a resume or CV:
Alongside describing your experience, be sure to include specific skills which are pertinent to customer service, including the ability to communicate and solve problems. Include any relevant training or certifications that you have, for instance, a client service course or certification within a specific customer service software.
What do I write about about customer service skills:
When you write about your customer service skills, focus on the most crucial and relevant skills for the position you’re applying to. For instance, if the job involves a lot of phone communications, you should highlight your previous experience and abilities in phone customer support.
How do I record my customer service experience:
When writing about your experience with your customer service experience, provide specific examples and measure your successes. For instance, instead of telling the reader that you "Helped customers with their inquiries," say "Assisted an average of 50 customers per day with their questions, resulting in a 95% satisfied rate."
By following these recommendations, you can create your customer service resume the cover letter, CV and LinkedIn profile that highlights your relevant experiences and abilities and make you a good potential candidate for roles in customer service. Remember that you proofread and edit your resume or letters of cover prior to sending it out and think about getting help from a professional Albury Resume if you need assistance.
